Refund Policy

1. Scope of this policy

This Refund Policy applies to products, digital products, software subscriptions and services sold by Corera Tech LLC (“Corera Tech”, “we”, “us” or “our”) directly or through online stores that we operate. Where a specific store, product page or written agreement provides its own refund terms, those terms apply in addition to, and take precedence over, this policy for that purchase.

2. Marketplace purchases

Products purchased through third-party marketplaces such as Amazon are covered by that marketplace’s return, refund and buyer-protection policies. Please submit returns and refund requests through your account on the marketplace where the purchase was made. Marketplace policies determine eligibility, timelines and the refund method for those orders.

3. Physical products

For physical products purchased from an online store operated by Corera Tech:

• You may request a return within 30 days of delivery.
• Items must be unused, in their original condition and in the original packaging, unless they arrived defective or damaged.
• Certain items may be excluded from return for hygiene, safety or customization reasons. Any exclusion is stated on the product page before purchase.
• Unless the return is due to our error or a defective product, the customer is responsible for return shipping costs, and the original shipping fee is non-refundable.
• Returned items are inspected on receipt. Approved refunds are issued to the original payment method.

4. Digital products

Because digital products are delivered immediately and cannot be returned, purchases of downloadable products and other digitally delivered content are generally non-refundable once the product has been delivered, downloaded or accessed. We will provide a refund or replacement if a digital product is defective, materially different from its description, or cannot be delivered, provided you contact us within 14 days of purchase. Where applicable law grants a right of withdrawal for digital content, that right is honored in accordance with the law.

5. Software and subscriptions

• Subscriptions to our software or SaaS products may be cancelled at any time through the product’s account settings or by contacting us. Cancellation stops future renewals; access continues until the end of the paid period.
• Payments already made for the current billing period are non-refundable, and we do not provide prorated refunds for partial periods, except where required by law or expressly stated in the product’s terms.
• If a product offers a free trial, no charge is made until the trial ends unless the product terms state otherwise.
• If a service outage or defect on our side prevents you from using a paid product for a significant period, contact us and we will assess an appropriate credit or refund.

6. Technology services

Development, integration, automation and other technology services are provided under a written agreement or statement of work. Refunds, cancellations and payment for work completed are governed by that agreement. In the absence of specific terms, deposits and fees for work already performed or milestones already delivered are non-refundable, and work not yet started may be cancelled with any unearned prepayment refunded.

7. Defective, damaged or incorrect items

If an item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with your order number and, where possible, photographs of the item and packaging. We will arrange a replacement, a repair or a full refund including any shipping costs, at no cost to you.

8. How to request a refund

To request a return, refund or cancellation for a purchase covered by this policy, email business@corera.tech with:

• your order number and the email address used at checkout;
• the product or service concerned; and
• the reason for the request and any supporting details.

We will confirm receipt and, if the request is eligible, provide return instructions or confirm the refund.

9. Refund processing

Approved refunds are issued to the original payment method within 5 to 10 business days after approval or, for physical returns, after the returned item has been received and inspected. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement. We cannot refund to a different payment method than the one used for the purchase.

10. Chargebacks and disputes

If you have a problem with an order, please contact us first. We resolve most issues quickly and directly. Opening a payment dispute before contacting us may delay resolution. We reserve the right to contest chargebacks that do not comply with this policy.

11. Consumer rights

Nothing in this policy limits any rights you have under applicable consumer protection law, including any statutory right to a remedy for products that are faulty, not as described or not fit for purpose. Where local law provides greater rights than this policy, those rights apply.

12. Contact